If you would like more information on ShoreTel/Mitel systems, contact BTX at Īs always please support the advertisers that help support our site. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. Please feel free to join and share your experiences. The SIP Session Initiation Protocol - A communication protocol used for voice and video calls in Internet telephony or private IP telephone systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Run the X-Lite application and wait for the softphone to display on your screen. This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. Select the forum that you want to visit from the selection below. You can find more information about the product here http. Bria X would be the recommended product for a business environment. The free client lacks typical business features like Call Transfer and Call Record.
If this is your first visit, be sure toīefore you can post: click the register link above to proceed. X-Lite is a free VoIP soft client, provided by CounterPath.Please consult with your system administrator for additional help. Please make sure Zoiper and the PBX or on the same network or setup a VPN between the device running Zoiper and your PBX. Your PBX is on an internal network, but Zoiper is not on the same network and no VPN is running.Please contact your provider for further assistance The PBX or SIP Provider you are trying to connect to is currently down.If the above fails, please contact your provider or PBX administrator might be able to tweak a server side setting to make things work. Please try different settings combinations of STUN (enabled or disabled) or rport for signalling (enabled or disabled).Ī combination that works on one WiFi access point or 3G/4G network might not work on another.Ī combination that works one WiFi or cellular network for a specific VoIP server might not work for another one. Zoiper has a few settings to trick the server into sending the packets to a different IP address or port. A NAT router in between the softphone and the server is causing some packets to be dropped.If you are using a jailbroken iOS iPhone or iPad, please Disable any firewalls you might have installed. A firewall on your device is blocking the traffic.A list with problematic routers and solutions can be found here Your router is intercepting and changing the packets as they pass throughīe sure to Disable SIP ALG on the router.Use TLS encryption for the SIP signalling, especially when combined with a server running SIP on port 443.(this requires server side support for TLS).contact your internet provider and ask if they allow VoIP calls on their network.Your network provider is blocking VoIP calls. (this happens mostly in middle eastern countries).If you are not able to do so yourself, we would suggest contacting your ITSP (internet service provider) If not, you have to fix your internet connectivity issue(s) first. Please open your browser and check if you can visit a random website. There's an issue with your internet connectivity.
Open Zoiper -> Go to Settings -> Accounts -> (your account)ĭouble check that the setting for "Host"is correct and does not contain any spaces.